The Core Problem
Most GLP‑1 clinics do not have a demand problem; they have a continuity problem. Patients are motivated in Weeks 1–4, lose momentum in Weeks 5–8, and disappear by Weeks 9–12. This is not a medical failure; it is a workflow failure.
- Follow‑ups depend on staff memory.
- Scheduling depends on patients remembering to book.
- Accountability depends on motivation.
Motivation does not scale. Workflows scale.
The Financial Cost of Retention Failure
50 lost per quarter ≈ €180,000/year evaporated
Churn is slow, invisible, and cumulative. It is the primary reason GLP‑1 clinics plateau.
Why Clinics Fail to Retain Patients
There is no structured patient lifecycle. Most clinics run:
This is a churn engine.
The High‑Retention Model
Clinics scaling beyond €80k–€400k/mo operate with structured continuity workflows:
- Onboarding → baseline metrics + expectations
- Weekly Check‑Ins → automated prompts + telehealth escalation
- Monthly Consults → provider review + plan calibration
- Progress Review → milestone tracking + reinforcement
- Renewal → continuity plan + subscription roll‑forward
Predictable. Documented. Automated. Not dependent on memory.
The System That Enables This: Vozo
- Automated check‑in messages and reminders
- Telehealth scheduling triggers
- Progress metrics and adherence tracking
- Milestone reviews and renewal checkpoints
- Integrated billing and payment continuity
| Metric | Weak Clinic | Structured Clinic |
| Patient retention | 6–10 weeks | 6–14+ months |
| Revenue stability | Volatile | Predictable |
| Workload | Reactive | Controlled |
| Growth | Stops ~120 patients | Scales 400+ patients |
The GLP‑1 Patient Continuity Workflow (Overview)
Week 1–4: Weekly check‑ins (automated) + telehealth escalation
Week 4–8: Bi‑weekly accountability + adherence cycle
Week 8–12: Monthly consult + Progress Review
Week 12+: Renewal + Continuity Plan
Each phase has a communication rhythm, a scheduling rhythm, a progress checkpoint, and a renewal checkpoint. Structure prevents churn.
Implementation Time
Workflow installation inside Vozo takes 2–4 hours when done correctly. After installation:
- Staff workload decreases
- Provider time consolidates into focused blocks
- Patient continuity becomes automatic
- Retention increases without additional staffing
Start With the Correct EHR
The workflow requires an EHR that supports sequencing, triggers, reminders, telehealth, and billing integration. Vozo meets these requirements.
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