A professional guide for Medical Directors operating telehealth-first GLP‑1 programs. This page outlines how to design a measurable continuity model inside Vozo EHR—so that retention, not advertising, sustains revenue.
Telehealth-first GLP‑1 programs often lose patients after the initial month. This is rarely a clinical efficacy issue; it is an operational continuity issue. If follow‑ups rely on staff memory, inbox triage, and ad‑hoc scheduling, patients drift. Drift becomes churn; churn eliminates recurring revenue.
Retention must be engineered. In a virtual context, the EHR is the workflow engine. Vozo provides the structure for predictable outreach, refill cadence, and measurable progress.
Initial assessment → weekly touchpoints × 4–8 weeks → bi‑weekly or monthly stability visits. Every stage is scheduled in advance and auto‑confirmed via reminders.
Weight trends, adherence, side‑effect capture, and patient‑reported outcomes form the basis for proactive outreach and escalation rules.
Refill visits are booked on a fixed cadence (e.g., every 28–30 days). Missed visits automatically trigger recovery sequences in messaging.
Provider dashboards surface patients at risk: missed touchpoints, rapid weight plateau, adverse events flagged by triage forms.
Templates and macros reduce documentation time and standardize decision pathways; role‑based tasks align clinical and support staff.
Refill predictability is the economic backbone of virtual GLP‑1 care. In Vozo, refill telehealth appointments are booked forward at each visit; missed visits initiate recovery sequences (reminders → chat outreach → alternative slot offering). Automated documentation macros capture titration decisions and adherence notes in under two minutes.
Virtual programs frequently combine monthly membership billing with telehealth encounters. Vozo supports integrated invoicing/payments, claim creation when applicable, and clear separation of subscription vs visit charges. This simplifies statement communication and reduces financial friction—improving continuation.
Through standardized templates and macros focused on GLP‑1 decision points (titration, side‑effects, adherence). Notes become structured, faster, and more consistent.
Missed visits automatically trigger a recovery pathway: reminder → chat outreach → alternative slot proposal → clinical review if still unresolved.
Yes. Vozo includes secure telehealth, portal messaging, scheduling automation, billing/invoicing, and analytics—making it appropriate for fully virtual GLP‑1 practices.
Validate fit with your clinical leadership team. Review telehealth templates, scheduling automation, and refill cadence options in a live session.
This page is an independent operator guide for clinic leadership evaluating telehealth-first GLP‑1 programs.